Frequently Asked Questions

Entries into the Promotion open at 12:01am AEST on 01/06/2026 with final entries closing at 11:59pm AEST on 31/07/2026.

Yes, this promotion is open to Australian residents only.

Entry is open to people aged 18 years or over.

The promotional terms and conditions can be accessed here.

For any questions about this promotion, please click here. For any questions about CASIO products, please fill the form at shopcasio.shriro.com.au/pages/contact

To enter, participants must complete the following steps during the Promotional Period:

1. Purchase any eligible CASIO Digital Piano from a participating store. Individuals must retain a copy of their purchase receipt;
2. Visit the promotion site;
3. Input the requested details (including but not limited to their first name, last name, valid email address, and phone number);
4. Upload a photo of their purchase receipt; and
5. Submit the fully completed entry form.

To be eligible for the chance to win, individuals must purchase any CASIO Digital Piano (products listed in table below) during the Promotional Period:


• CDPS105BK
• CDPS110BK
• CDPS110WE
• CDPS160BK
• CDPS160RD
• CDPS360BK
• AP270BK
• AP270WE
• APS200BK
• APS200BN
• APS200WE
• AP300BK
• AP300BN
• AP300WE
• APS450BK
• APS450BN
• APS450WE
• AP550BK
• AP550BN
• AP550WE
• AP750BK
• AP750BN
• AP750WE
• PX770BK
• PX770WE
• PXS1100BK
• PXS1100RD
• PXS1100WE
• PXS3100BK
• PXS5000BK
• PXS6000BK
• PXS7000BK
• PXS7000HM
• PXS7000WE
• GP310BK
• GP310WE
• GP510BP

Upon submitting your entry, you will be notified instantly on screen, whether or not you have provisionally won an instant prize. Each valid entry will also be entered into the major prize draw.

Unfortunately, entries can only be made during the promotional period. If you are having issues during the promotional period, please contact us here.

Please see details of the Major Prize and Instant Prizes found in the full Terms & Conditions.

There are fifteen (15) instant win prizes available to be won during the Promotional Period which are $200 Digital Prepaid Mastercards.
 
The first valid entrant drawn will win one (1) trip for four (4) people to Tokyo, Japan, valued at up to $27,948 (depending on point of departure).

Major Prize includes:

• Four (4) x return economy airfares from the winner's nearest capital city to Tokyo, Japan;
• All airline and airport taxes;
• Return private airport transfers for four (4) people in Tokyo, Japan;
• Five (5) x nights 4 – star accommodation in Tokyo, Japan (2x twin rooms or similar) with breakfast included;
• Four (4) x entry tickets to the Toshio Kashio Memorial Museum of Invention (CASIO museum);
• Four (4) x tickets to a Tokyo Symphony Orchestra event.

All travel is subject to availability at all times and may be dependent on select seat class with airlines or specific room category availability with an accommodation partner. 

The Major Prize must be redeemed and taken within 12 months of the draw. Block out periods include all Australian school & public holidays, along with all other special event periods. 

2026 Block out dates include but are not limited to: 26/09/26 – 11/10/26 and 21/12/26 – 31/12/26. 

2027 Block out dates include but are not limited to: 01/01/27 – 08/02/27, 25/03/27 – 30/03/27, 11/04/27 – 26/04/27, 14/06/27, 05/07/27 – 18/07/27, 27/09/27 – 10/10/27 and 20/12/27 – 31/12/27.

The winner and travel companion must be in possession of a valid passport with a minimum of 6 months validity on it prior to departure.

Frequent flyer points will not be awarded and do not form part of the prize.

All bookings and documentation regarding the Major Prize must be made via Free-2-Travel Holidays Pty Ltd or their agents. Redeeming the Major Prize is conditional on acceptance of the terms and conditions of travel as detailed by Free-2-Travel Holidays Pty Ltd and the airline carriers in accordance with normal travel practices. The prize is non-refundable or transferable. Itinerary to be determined by the Promoter in its absolute discretion. 

Prizes, or any unused portion of a prize, are not transferable or exchangeable and cannot be taken as cash, unless otherwise specified.

All provisional instant winners are subject to verification. Upon verification, winners will be sent their instant prize.

Redemption of the Digital Prepaid Mastercard is subject to the standard terms and conditions, which can be found at https://card.gift/terms-and-conditions/mastercard.

Winners of an instant prize will have their details published (first initial, surname and postcode) here every Friday from 05/06/26. Each valid entry will also be entered into the prize draw.

The Major Prize winner will be notified via email and telephone within seven days of the draw, and their details will be published here on 11/08/26.

Multiple entries permitted, subject to the following:

• Only one entry permitted per Qualifying transaction;
• Each entry must be submitted separately and in accordance with entry requirements.

You must retain your promotional product receipt(s) for all claims as proof of purchase.

Purchase receipt(s) must clearly specify the promotional product purchased, the participating store of purchase and that the purchase was made during the promotional period prior to entry.

A receipt generally must contain the following information:

• Business Details: Name, address, and ABN/ACN (or tax ID) of the seller.
• Date of Transaction: The date the product or service was supplied.
• Description of Items: A list of the products or services purchased.
• Price: Total amount paid, including taxes (GST/VAT).
• Payment Method: Information on how the purchase was made (cash, credit card, etc.).

If you would like to make any changes to your entry form during the promotional period, please contact us here.

Personal details are stored & managed in accordance with our privacy policy available here. If you are a prize winner, your name will be published on our website (as mentioned in the promotional terms and conditions).

A draw for any unclaimed prizes may take place on 07/09/2026 at the same time and place as the original draw. You must ensure you keep your proof of purchase should you be a second draw winner.

Winners, if any, will be notified by email within seven (7) business days of the draw and their details (first initials, surnames and postcodes) will be published here on 11/09/2026.